top of page

Privacy Policy – NEOURIA

This Privacy Policy explains how NEOURIA (“we”, “us”, “our”) collects, uses, stores, and protects personal information belonging to our customers, users, and any individual interacting with our services.

It applies to all our platforms, including our website, software, automated agents, integrations, tools, and any related applications, features, or services (collectively, the “Services”). It also covers your rights and choices regarding the use and management of your Personal Information.

By creating an account or using our Services, you agree to the practices described in this Privacy Policy.

1. Scope & Updates

Our Services may include links to external websites or services. Their privacy practices are governed solely by their own policies.

We may update this Privacy Policy periodically. If changes occur, we will revise the date at the top of this document and may notify you through our dashboard, email, or other communication channels. We encourage you to review the Policy regularly.

2. Information We Collect

We collect Personal Information only when necessary to:

  • provide and improve our Services,

  • administer your account,

  • deliver customer support,

  • comply with legal and security obligations.

We do not process Personal Information for purposes not stated in this Policy.

2.1 Information You Provide

When using NEOURIA, you may voluntarily provide Personal Information such as:

  • Name

  • Email address

  • Telephone number

  • Profile image or avatar

  • Company details

  • Any data you upload or send through the Services (messages, examples of conversations, onboarding answers, etc.)

We do not collect or store your financial information. Payments are processed exclusively by our third-party payment provider (Paddle, Stripe, etc.). Please refer to their respective Privacy Policies.

2.2 Documents & Data You Upload

If you upload content (text, examples, onboarding information, etc.) for your automation setup:

  • We treat this information as confidential.

  • We use industry-standard security measures to prevent unauthorized access.

  • Your data is never used to train public AI models.

  • Your data is never shared without your consent unless required by law.

3. How We Use Your Information

We use your information strictly to:

  • Create and manage your NEOURIA account

  • Deliver and maintain our Services

  • Configure your conversational agent or automation flows

  • Improve functionality, performance, and user experience

  • Communicate with you (support, updates, essential notices)

  • Ensure security, prevent fraud, and comply with applicable laws

We do not sell or rent your personal data.

4. Information Sharing

We do not share your Personal Information without your consent, except in the following cases:

  • When required to execute your request

  • When necessary to enforce our Terms of Service

  • When legally required (court order, regulatory request)

  • When needed to detect or prevent fraud or security threats

  • To protect our rights, property, and the safety of our users

Certain technical providers (hosting, email delivery, integrations) may process limited data strictly on our behalf and under confidentiality agreements.

5. Data Security

We apply recognized industry security measures to protect your data, including:

  • Encrypted data transfer (HTTPS)

  • Secure storage and restricted access

  • Isolation of authentication tokens (OAuth)

  • Regular monitoring of system integrity

Despite our efforts, no method of digital storage or transmission is fully secure. We commit to acting promptly in case of any detected risk.

6. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access your Personal Information

  • Request correction or deletion

  • Request a copy of your data

  • Withdraw consent for certain processing

  • Close your account and request data removal

To exercise any of these rights, contact us at: [email address placeholder]

7. Data Retention

We retain Personal Information only as long as necessary to:

  • provide Services,

  • comply with legal obligations,

  • resolve disputes,

  • maintain security and system integrity.

You may request deletion at any time.

8. Contact Information

For any questions or concerns regarding this Privacy Policy or your data, you can contact us at:

Email: contact.neouria@gmail.com
Website: neouria.uk

bottom of page